About

EXPERT CALL TAKING AND DISPATCH SERVICES

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No one can predict 9-1-1 calls and disasters, but you can control how fast you respond. At Owen Sound (OS) Emergency Communications Centre, we take on the management of dispatch services so that emergency responders can focus on what matters most—saving lives.

With 11 full-time and 8 part-time Communicators and Switch-Board Operators on staff, OS Emergency Communications Centre operates in a Computer Aided Dispatch (C.A.D.) workplace equipped with cutting-edge call tracking and GPS technology.

We currently partner with 10 police services and 18 fire services throughout southern Ontario. Our clients rely on our operational intelligence and expertise every day to keep their communities safe.

Services

VITAL INTELLIGENCE
WHEN IT MATTERS MOST

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Smart Technology

Our technology provides you with crucial information when you need it most. When you become a partner with OS Emergency Communications Centre, your frontline vehicles will be provided with equipment such as encrypted radio systems, mobile computing, and GPS tracking. These mission critical systems are available 24/7 and provide emergency responders with the information they need to keep their community safe. We also provide complete technical support for computer and cell phone forensics, video capture from closed circuit monitoring (CCTV), and obtaining telephone recordings.

24/7/365 Service

We’re always there: 24 hours a day, 7 days a week, 365 days a year. In the rare event of a power failure, OS Emergency Communications Centre is equipped with a generator, redundant telecom connections, and even a back-up site to provide alternative assistance. Which means no downtime in service, no matter what.

Knowledgeable Staff

Educated through both internal training and advanced Ontario Police College courses, our communications staff is pivotal to the delivery of timely and relevant information to frontline responders. As our client, a personal communicator will be assigned to your community and work directly with your on-duty police sergeant or incident commander.  You can be certain your communicator will have an intimate understanding of your community’s geography, operating procedures, and requirements.

EVERY SECOND
COUNTS

Response

SECONDS ARE FOREVER

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We’ve developed a service that will save your first responders precious time when dispatched to an emergency. In 2013, OS Emergency Communications Centre handled 37,820 9-1-1 calls for police, fire, and ambulance and dispatched 11,916 calls for service. The sheer scale of our operations allows us to achieve efficiencies that can’t be realized in smaller, more isolated communications centres.

The proof is in the numbers—97% of calls to our centre are responded to within the “reasonable response time” outlined by E-911 standards. In fact, our services have saved our partner communities on average more than 46 seconds to 1 minute in response time. Our communicators will guide your first responders to an emergency as swiftly and effectively as possible.

Clients

TRUSTED ACROSS
THE REGION

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OS Emergency Communications Centre has a demonstrated track record of providing efficient, intelligent dispatch services to a diverse roster of communities. No matter the distance, our expertise speaks for itself—our proof-of-concept pilot was launched in Pembroke, Ontario, a city over 500 km away.

Fire Services
Police Services

South Bruce
Arran-Elderslie
Huron-Kinloss
Chippewas of Nawash
North Huron
West Grey
Grey Highlands
Saugeen Shores

Saugeen Shores
Aylmer
Port Hope
West Grey
Hanover
Wingham
Dryden
Owen Sound
Midland
Cobourg

In 2013 the aylmer police contracted the dispatch services of owen sound police. The business decision was made to get enhanced services at a lower cost. The service is professional and the support is always present. we have now been able to invest in the technology that was previously not attainable.

- Alymer Chief of Police

The transition was seamless due to the expertise both on the part of the dispatchers and the I.T. support staff in place. The net result is that the citizens of Port Hope continue to receive top-notch communication service while simultaneously experiencing significant savings for the taxpayer.

- Brian Wood, Chief of Police
   Port Hope Police Service

Both the Saugeen Shores Fire Department and the Saugeen Shores Police Service are dispatched by the Owen Sound Emergency Communications Centre and this allows for greater interoperability and situational awareness for the first responders in the field. The safety of responding personnel is the first priority for the communicators and we are appreciative of the support they give us during incidents.

- Phil Eagleson, Fire Chief
   Saugeen Shores Fire Department

Pricing

Cost Effective and Flexible

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Pricing for our dispatch services varies upon the size and needs of your community. We determine compensation based on the following factors:

  • Frequency of 9-1-1 calls for service
  • Dispatch activity
  • Typical call profile

Contact

Become a Partner Community

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To find out more about our dispatch services, please complete the following form.
OS Emergency Communications Centre will respond directly to you with your requested information.